Refund policy
Quick summary
- You have 14 days from delivery to request a return
- Items must be unworn, unused, and returned in original packaging
- Return postage is the buyer’s responsibility
- Custom, personalised, and sale items cannot be returned
- If your item arrives faulty or damaged, we’ll make it right
Returns & Exchanges
We accept returns within 14 days of delivery, in line with UK consumer law.
To be eligible for a return, your item must be:
- In the same condition as received
- Unworn and unused
- Returned in its original packaging.
Buyers are responsible for return postage costs. Any loss in value if an item is not returned in its original condition may be deducted from the refund.
To request a return, please contact us at hello@eighty-threejewellery.co.uk within 14 days of receiving your order. Returns sent back without contacting us first may not be accepted.
Return address details will be provided once your return request is approved.
Faulty, Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is faulty, damaged, or incorrect, contact us immediately at hello@eighty-threejewellery.co.uk. In these cases, we will cover any reasonable return postage costs and offer a replacement or full refund, in line with your UK statutory rights.
Non-Returnable Items
Due to the nature of our handmade jewellery, we do not accept returns on:
- Custom or made-to-order items
- Personalised items
- Sale or discounted items
This does not affect your rights if an item is faulty or not as described.
Exchanges
If you would like a different item, colour, or style, the quickest option is to return the original item (subject to the conditions above) and place a new order once the return has been approved.
Refunds
Once your return has been received and inspected, we’ll notify you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that banks and card providers may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at hello@eighty-threejewellery.co.uk.
Shipping Restrictions
We currently do not ship to the EU or Northern Ireland due to GSPR regulations.